Patient Advocate I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Handle incoming phone calls from patients, insurance providers, physician offices, and healthcare facilities.

• Address inquiries and complaints related to billing, claims, claim denials, payments, and collections.

• Record all customer interactions, resolutions, and subsequent actions.

• Resolve questions directly whenever feasible.

• Respond to written inquiries and communicate any delays in resolution.

• Clearly explain account situations in straightforward language.

• Complete assigned tasks promptly.

• Participate in in-service training and stay updated with contract and procedural changes.

• Recognize and report complaint trends to management.

• Uphold strict confidentiality at all times.

• Document all actions within system notes.

• Deliver positive and courteous personal service.

• Achieve customer satisfaction and meet productivity/performance standards.

• Adhere to company policies and procedures.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• An associate’s degree in health or business administration, or a related field is preferred.

• A combination of education and experience will be taken into account.

• At least 1 year of experience in customer service or billing collections is preferred.

• Bilingual proficiency in English and Spanish is preferred.

• Exceptional verbal and written communication skills in English.

• Strong mathematical skills, including the ability to calculate charges, payments, and adjustments.

• Understanding of insurance processing, guidelines, and general laws applicable to all payers.

• Ability to demonstrate proficiency with the IDX practice management system.

• Excellent customer service capabilities.

• Effectively manage multiple tasks.

• Data entry proficiency.

• Basic knowledge of CPT, ICD-9, and ASA codes.

• Strong problem-solving and decision-making abilities.

• Strong analytical skills.

• Capable of working effectively and independently with minimal supervision.

• Ability to maintain confidentiality.

• Willingness and capability to follow directions and company policies.

• Ability to meet physical requirements, with or without reasonable accommodations.

• Occasional standing and walking are required.

• Frequent sitting and hand/finger movement are necessary.

• Proficient in using office equipment, whether in-office or remote.

• Capable of communicating verbally and in writing.

• Candidates residing in California, Hawaii, or Alaska are not eligible for hire.

🏝️ Benefits

• Eligibility for quarterly bonuses.

• Equal employment opportunity protections.