Patient Advocate I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Foster positive relationships between the company and patients, providers, and payers by ensuring prompt, accurate, and courteous resolution of both telephone and written inquiries.

• Handle incoming calls from patients, insurance companies, physician offices, and healthcare facilities.

• Address inquiries and complaints related to billing, claims, claim denials, payments, and collections.

• Document customer interactions, resolutions, and any necessary forwarding actions.

• Resolve inquiries directly whenever feasible.

• Respond to written inquiries and inform patients of any delays in resolution.

• Clearly explain account situations in straightforward language.

• Complete assigned tasks within established timelines.

• Participate in in-service training and keep updated on contracts and procedures.

• Identify and report complaint trends to management.

• Uphold strict confidentiality standards.

• Record all actions in system notes.

• Deliver consistently positive, courteous, and personalized service.

• Achieve customer satisfaction and meet productivity/performance benchmarks.

• Comply with company policies and procedures.

• Execute additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• An associate’s degree in health or business administration, or a related field of study is preferred.

• Consideration will be given to an equivalent combination of education and experience.

• At least 1 year of experience in customer service or billing collections is preferred.

• Experience within a healthcare organization is preferred.

• Bilingual proficiency in English and Spanish is preferred.

• Exceptional verbal and written communication skills in English.

• Strong math skills, including the ability to calculate charges, payments, and adjustments.

• Familiarity with insurance processing, guidelines, and relevant laws concerning all payers.

• Ability to demonstrate proficiency with the IDX practice management system.

• Outstanding customer service abilities.

• Capability to effectively multitask.

• Proficient data entry skills.

• Basic knowledge of CPT, ICD-9, and ASA coding.

• Strong problem-solving and decision-making capabilities.

• Excellent analytical skills.

• Friendly demeanor and a high tolerance level.

• Positive attitude towards teamwork and strong interpersonal skills.

• Ability to work efficiently and independently with minimal supervision.

• Commitment to maintaining confidentiality.

• Willingness to adhere to management directives and company policies.

• Capability to meet the physical demands of the position, with or without reasonable accommodations.

• Occasional standing and walking; frequent sitting and hand/finger movement; ability to operate office equipment and communicate both verbally and in writing.

• Candidates residing in California, Hawaii, or Alaska are not eligible for hire.

🏝️ Benefits

• Eligibility for quarterly bonuses (not guaranteed; contingent on company and individual performance).

• Reasonable accommodations available for individuals with disabilities.

• Protections under equal employment opportunity laws.