Patient Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the billing cycle for designated client locations utilizing Charges, Claims, Cash, and Collections.

• Verify charges for precision and submit accurate claims to external payers.

• Record and reconcile insurance and patient payments on a daily basis.

• Manage accounts receivable by addressing denials and overdue insurance balances.

• Conduct A/R follow-up through phone interactions, appeals, claim corrections, and re-submissions.

• Log collection activities for accurate reporting and tracking.

• Analyze patient ledgers and accurately reassign coinsurance, co-payments, and deductibles.

• Respond to incoming calls promptly, ideally before the third ring.

• Assist patients with inquiries, payment plans, and credit card transactions.

• Generate monthly financial summaries and closing reports for management and clients.

• Timely communicate reports to clients.

• Keep updated with company training protocols and advancements.

• Evaluate current processes and propose innovative solutions.

• Execute additional tasks as assigned by management.

⛳️ Requirements

• High School Diploma.

• Preferred 1+ years of experience in healthcare billing.

• Experience in Medical Oncology is preferred.

• Proficient understanding of radiation oncology-specific procedure codes, terminology, payer trends, and billing standards.

• Expertise in Power BI.

• Familiarity with insurance plans and patient payment options.

• Proficient in Microsoft Office Suite or similar software.

• Strong verbal and written communication abilities.

• Outstanding organizational skills and attention to detail.

• Capability to maintain confidential and detailed records.

• Ability to lift and carry up to 25 pounds.

• Capacity to sit or stand for extended durations.

• Good manual dexterity and ability to perform repetitive hand/wrist motions.

• Advanced language, comprehension, reasoning, and analytical skills typical of mid- to high-level roles.

🏝️ Benefits

• Equal opportunity employer.

• Drug-free workplace.

• ADA-compliant workplace.

• Reasonable accommodations for individuals with disabilities.