Patient Advocate

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Oversee incoming calls from clients and customers.

• Understand callers’ requirements and offer appropriate information and solutions.

• Handle and manage a high volume of calls efficiently.

• Respond to inquiries and concerns regarding request status, invoice/fee matters, and request resolutions.

• Answer calls quickly and courteously, adhering to established standards and metrics.

• Foster and maintain positive relationships with hospital clients and ROI requestors.

• Utilize communication guides for specific subjects.

• Grasp and convey the workflows, processes, and policies of MRO Clinics.

• Accurately log call actions and details in the MRO Clinics CarePortal.

• Sustain a positive and professional rapport between MRO Clinics and customers/clients.

• Collaborate across departments to address challenging and complex caller issues; transfer or escalate when necessary.

• Provide backup assistance to Account Services teams and carry out general administrative tasks.

• Achieve both qualitative and quantitative departmental goals.

• Report directly to the Director of Operations.

⛳️ Requirements

• Outstanding communication and customer service abilities.

• Familiarity with HIPAA and other regulations concerning ROI (Release of Information).

• Capability to identify problems, gather data, establish facts, and draw conclusions.

• Positive demeanor with strong interpersonal skills to engage effectively with customers and team members.

• Commitment to confidentiality and discretion.

• Solid understanding of computer systems, networks, and telephone systems.

• Ability to function efficiently both independently and within a team.

• Capacity to work across various departmental lines.

• Skill in presenting information and addressing inquiries from the Director of Accounting.

• Competence in managing multifaceted projects alongside daily responsibilities.

• Flexibility to adapt to frequent changes within the industry and organization.

🏝️ Benefits

• Eligibility for annual cash bonuses.

• Medical insurance coverage.

• Dental insurance benefits.

• Vision insurance options.

• Life insurance protection.

• 401(k) retirement plan.