Patient Acquisition Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with potential patients referred by healthcare partners, guiding them from the first outreach to a scheduled appointment.

• Utilize a consultative sales approach to comprehend patient needs, respond to inquiries, and foster trust.

• Oversee a high-volume referral pipeline through phone, text, email, and CRM tools.

• Assist prospective patients in addressing concerns regarding insurance, scheduling, treatment options, or accessing care.

• Achieve or surpass booking, conversion, outreach, and response-time targets.

• Collaborate effectively with healthcare providers, referral partners, operations, and clinical teams.

• Represent Mood Health with professionalism and create a positive initial impression.

⛳️ Requirements

• Bilingual in Spanish is mandatory.

• A minimum of 2 years of experience in sales or customer support.

• Proven track record of meeting or exceeding sales or conversion targets.

• Comfortable managing a sales pipeline and conducting consistent follow-ups.

• Strong skills in objection handling and relationship building.

• Excellent verbal and written communication abilities.

• Highly organized with a keen attention to detail.

• Capable of multitasking across various systems while upholding quality.

• Experience with CRM platforms such as HubSpot, Salesforce, or similar tools.

• Familiarity with healthcare, insurance benefits, or behavioral health is advantageous.

• Knowledge of HIPAA or experience handling confidential information is preferred.

• Availability to work weekends as required.

🏝️ Benefits

• Uncapped or substantial bonus opportunities linked to booking and conversion performance.

• Continuous coaching and professional development.

• Prospects for advancement into leadership or other commercial roles.

• Opportunities for growth into senior sales, team lead, training, partnership, or management positions.