Patient Access Specialist – TeleNurse

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Manage all incoming calls for the TeleNurse Department and ensure calls are directed appropriately.

• Recognize patients seeking TeleNurse services and locate their records in the EHR and Triage system.

• Confirm patient details, update any changes, and register new patients in the EHR system.

• Record patient requests in the Triage System.

• Cancel provider appointments in accordance with provider group protocols.

• Assist with the preparation of daily reports and conduct quality checks.

• Verify incoming communications in the EHR and assign them to the relevant provider.

• Redirect emergency calls to the office nurse/TeleNurse following emergency protocols.

• Uphold patient service standards and follow departmental workflow processes.

• Report any workflow issues or complaints to the Manager.

• Follow Springfield Clinic's policies and procedures for incident reporting.

• Deliver exceptional customer service while adhering to Springfield Clinic’s Code of Conduct and Ethics Standards.

• Carry out other assigned responsibilities as necessary.

⛳️ Requirements

• High School diploma or GED is required.

• At least one (1) year of experience in a medical office or phone setting is preferred.

• Proficient and precise typing skills are essential.

• Familiarity with medical terminology is preferred.

• Strong deductive reasoning skills.

• Ability to perform accurately under pressure.

• Excellent attendance record in previous employment.

• Intermediate computer skills and familiarity with various software programs.

• Strong verbal, written, and interpersonal communication abilities.

• Compliance with OSHA and Springfield Clinic training requirements as mandated by policy.

• Capability to work in an office environment that requires prolonged periods of sitting.

• Must ensure handling of PHI/privacy level HIPAA1 information appropriately.

🏝️ Benefits

• Comprehensive benefits information provided at https://www.springfieldclinic.com/benefits