Patient Access Specialist II – REHAB

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Manage a high volume of inquiries and requests from patients and customers seeking access and assistance.

• Coordinate diagnostic services, physician referrals, and appointment scheduling.

• Offer general information about the department.

• Handle appointment requests and make outbound calls to arrange Epic referrals.

• Communicate details regarding insurance participation, financial responsibilities, and time-of-service policies.

• Collect and register patient insurance and demographic details in EPIC.

• Conduct real-time verification of insurance.

• Gather pre-registration information to manage Epic work queue accounts.

• Provide support and backup coverage as required.

• Execute general tasks such as faxing, filing, and sorting mail.

• Lead team discussions about complex scheduling needs of patients.

• Address escalated cases that require higher complexity as assigned.

• Raise issues to the lead, supervisor, or manager for resolution.

• Carry out other related duties as assigned.

⛳️ Requirements

• A High School Diploma or equivalent is required.

• At least 3 years of relevant experience is necessary.

• Proficiency in medical terminology is essential.

• Strong expertise in managing various scheduling complexities and related workflows.

• Exceptional customer service, problem assessment, and verbal/written communication abilities are required.

• Advanced skills in Microsoft Office (Word & Excel) or similar software are needed.

• An Associate's Degree or higher is preferred.

• Previous experience in a high-volume customer service role within a call center environment is preferred.

• Bilingual skills (English/Spanish) are a plus.

🏝️ Benefits

• Competitive and comprehensive benefits package for eligible employees.

• Healthcare options available.

• Various additional benefits offered.

• Paid time off provided.

• Opportunities for growth as part of the Call Center Career Ladder.