Patient Access Specialist II – Practice Operations

This is a fully remote position, open to applicants in Alabama, +5 more states.

📋 Description

• Respond to a significant number of appointment requests.

• Manage incoming telephone calls, emails, work queues, and other electronic communications.

• Coordinate the scheduling of necessary medical exams, procedures, and tests.

• Conduct demographic collection and insurance registration as needed.

⛳️ Requirements

• High school diploma or a general education degree (GED) is preferred.

• A minimum of 2 years of experience in customer service, patient access, healthcare administration, or a similar service-oriented role.

• Basic computer skills required.

• Strong customer service and telephone etiquette abilities.

• Capability to manage complex customer interactions and independently resolve issues.

• Excellent verbal and written communication skills are essential.

• Ability to exhibit empathy, professionalism, patience, and active listening.

• Competence in managing competing priorities while ensuring accuracy and excellence in service.

• Strong critical thinking and problem-solving skills are necessary.

• Experience in navigating multiple computer applications and systems concurrently.

• Willingness to learn new systems, workflows, and processes.

• Experience in handling multiple priorities in a fast-paced environment is preferred.

• Knowledge of medical scheduling, registration, insurance verification, or prior authorization processes.

• Experience in mentoring or assisting new team members is a plus.

• Must reside in Alabama, Delaware, Florida, Georgia, Maryland, Pennsylvania, Tennessee, or Texas.

🏝️ Benefits

• Comprehensive rewards package that supports employees' health, life, career, and retirement.

• Health benefits.

• Life insurance benefits.

• Career support services.

• Retirement benefits.