Patient Access Specialist II – Ophthalmology

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Manage a high volume of inquiries and requests from patients and clients.

• Arrange diagnostic services, physician referrals, appointments, and offer general departmental information.

• Process appointment requests and make outbound calls to organize Epic referrals.

• Communicate details regarding insurance participation, financial responsibilities, and time of service policies.

• Gather patients' insurance and demographic data in EPIC.

• Conduct real-time insurance verification.

• Collect pre-registration details to address Epic work queue accounts.

• Provide support and additional coverage as required.

• Execute general faxing, filing, and sorting of mail.

• Facilitate team discussions about complex patient scheduling requirements.

• Handle escalated cases that involve greater complexity.

• Refer issues to lead, supervisor, or manager for resolution.

• Carry out other related tasks as assigned.

⛳️ Requirements

• High School Diploma or an equivalent qualification is required.

• A minimum of 3 years of relevant experience, including a strong grasp of medical terminology.

• High proficiency in a variety of scheduling complexities and associated workflows.

• Exceptional customer service abilities, problem assessment skills, and both verbal and written communication proficiency.

• Strong command of Microsoft Office (Word & Excel) or comparable software is necessary.

• Previous experience in a high-volume customer service role within a call center setting is preferred.

• Bilingual proficiency in English and Spanish is an advantage.

🏝️ Benefits

• Competitive and comprehensive benefits package.

• Healthcare coverage.

• Paid Time Off.