Patient Access Specialist II – Endocrinology

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Manage appointment requests and conduct outbound calls to arrange Epic referrals.

• Inform patients about insurance participation, financial responsibilities, and time of service policies.

• Gather patients' insurance and demographic details in EPIC.

• Execute real-time insurance verifications.

• Collect pre-registration data to manage Epic work queue accounts.

• Provide assistance and backup support as necessary.

• Carry out general faxing, filing, and sorting of mail.

• Lead team discussions on intricate patient scheduling requirements.

• Handle escalated cases that involve higher complexity as assigned.

• Raise issues to the lead, supervisor, or manager for resolution.

• Execute other related tasks as assigned.

⛳️ Requirements

• A High School Diploma or equivalent is required.

• At least 3 years of relevant experience, including a strong understanding of medical terminology.

• Extensive knowledge in various scheduling complexities and associated workflows.

• Exceptional customer service, problem-solving, and verbal/written communication abilities.

• Strong skills in Microsoft Office (Word & Excel) or similar software are mandatory.

• An Associate's Degree or higher is preferred.

• Previous experience in a high-volume customer service role within a call center is preferred.

• Bilingual proficiency in English and Spanish is a plus.

🏝️ Benefits

• Competitive and comprehensive benefits package for eligible employees.

• Healthcare coverage.

• Paid Time Off.

• Opportunities for advancement within the Call Center Career Ladder.