Patient Access Specialist II – Cardiology

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage appointment requests and conduct outbound calls to arrange Epic referrals.

• Explain insurance participation, financial responsibilities, and the time of service policy to patients.

• Gather patients’ insurance and demographic details within EPIC.

• Execute real-time insurance verification.

• Collect pre-registration details to address accounts in the Epic work queue.

• Provide assistance and back-up coverage as required.

• Carry out general faxing, filing, and sorting of mail.

• Lead team discussions concerning intricate patient scheduling requirements.

• Handle escalated cases with greater complexity as assigned.

• Raise issues to the lead, supervisor, or manager for resolution.

• Undertake other related responsibilities as assigned.

⛳️ Requirements

• High School Diploma or equivalent is required.

• At least 3 years of relevant experience, including a strong understanding of medical terminology.

• Extensive proficiency in managing a variety of scheduling complexities and associated workflows.

• Exceptional customer service, problem-solving abilities, and verbal/written communication skills.

• Strong knowledge of Microsoft Office (Word & Excel) or similar software is mandatory.

• Bilingual (English/Spanish) is a plus.

🏝️ Benefits

• Comprehensive and competitive benefits package for eligible employees.

• Healthcare coverage.

• Paid time off.

• Opportunities for advancement within the Call Center Career Ladder.