Patient Access Specialist II

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Coordinate appointment requests and make outbound calls to arrange Epic referrals.

• Inform patients about insurance participation, their financial responsibilities, and time of service policies.

• Gather patients' insurance details and demographic information in EPIC.

• Conduct real-time insurance verification.

• Collect pre-registration data to manage Epic work queue accounts.

• Provide assistance and back-up coverage as required.

• Carry out general faxing, filing, and mail sorting tasks.

• Lead team discussions related to intricate patient scheduling requirements.

• Handle escalated cases with increased complexity as assigned.

• Refer issues to the lead, supervisor, or manager for resolution.

• Execute other related duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent is required.

• At least 3 years of relevant experience, demonstrating proficiency in medical terminology.

• Strong capabilities in managing a variety of scheduling complexities and associated workflows.

• Exceptional customer service, problem-solving, and verbal/written communication skills.

• Advanced knowledge of Microsoft Office (Word & Excel) or similar software is necessary.

• An Associate's Degree or higher is preferred.

• Previous experience in a high-volume customer service role within a call center environment is preferred.

• Bilingual (English/Spanish) is a plus.

🏝️ Benefits

• Healthcare.

• A variety of additional benefits.

• Paid time off.