Patient Access Specialist I

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Welcome patients and respond to telephone inquiries.

• Arrange appointment requests efficiently.

• Identify any special requirements, including accommodations and interpreter needs.

• Explain insurance participation, financial responsibilities, and time of service policies to patients.

• Gather patients’ insurance and demographic data, registering it in EPIC.

• Conduct real-time insurance verification and interpret the responses.

• Collect pre-registration details to resolve outstanding Epic work queue accounts.

• Make outbound calls for scheduling Epic referrals.

• Provide support to the team and cover additional duties as instructed by the Supervisor and/or Manager.

• Handle general tasks such as faxing, filing, and sorting mail.

• Undertake other related responsibilities as assigned.

⛳️ Requirements

• A High School Diploma or equivalent is required.

• At least 2 years of relevant experience, including a solid understanding of medical terminology.

• A Bachelor’s Degree or completion of college-level coursework is preferred.

• Previous experience in a high-volume customer service environment, particularly in a call center, is preferred.

• Bilingual skills (English/Spanish) are a plus.

🏝️ Benefits

• Healthcare coverage.

• A variety of additional benefits.

• Paid time off.

• A competitive and comprehensive benefits package.