Patient Access Scheduler

This is a fully remote position, open to applicants in Florida.

📋 Description

• Schedule patient appointments for various services including diagnostic, surgical, therapy, physician office visits, and additional procedures/treatments.

• Collect and confirm essential demographic and insurance details.

• Register patients and input data into the scheduling system.

• Operate in a call center-like setting.

• Achieve personal quality performance metrics.

• Deliver professional, empathetic, and friendly service to patients of all ages, families, staff, physicians, and community members.

⛳️ Requirements

• High School diploma, Certification, GED, Training, or Experience.

• Successfully complete and pass the Patient Access training program.

• Capability to thrive in a high-volume, fast-paced work environment.

• Competence in performing basic mathematical calculations.

• Attention to detail, well-organized, a team player, compassionate, with outstanding customer service and interpersonal communication skills.

• Basic understanding of medical and insurance terminology is preferred.

• Familiarity with computer applications (e.g., Microsoft Office, knowledge of EMR systems, etc.) and proficient typing skills.

• Awareness of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure, including compliance with medical necessity guidelines.

• Bilingual in English and Spanish/Creole is desirable.

• Minimum required experience: less than 1 year.

🏝️ Benefits

• Opportunities for career growth and development, with defined pathways and ongoing support.

• Extensive health and wellness resources that extend beyond conventional benefits.

• A wellness program designed to help employees eliminate their medical plan deductible, thereby lowering out-of-pocket healthcare expenses.

• Tuition reimbursement to facilitate continued learning and career advancement.