Patient Access Scheduler

This is a fully remote position, open to applicants in Florida.

📋 Description

• Coordinate patient appointments for diagnostic, surgical, therapy, physician office visits, and other treatments/procedures.

• Gather and confirm essential demographic and insurance details.

• Register patients and input data into the scheduling system.

• Operate in a call center-like environment.

• Achieve personal quality performance metrics.

• Deliver professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

• Uphold the Baptist Health philosophy of service excellence.

⛳️ Requirements

• High School diploma, Certification, GED, Training, or Experience.

• Successfully complete the Patient Access training course.

• Capability to thrive in a high-volume, fast-paced work setting.

• Proficiency in performing basic mathematical calculations.

• Detail-oriented, organized, a team player, compassionate, with excellent customer service and interpersonal communication abilities.

• Basic understanding of medical and insurance terminology is preferred.

• Experience with computer applications, such as Microsoft Office and EMR systems.

• Accurate typing abilities.

• Familiarity with regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure, along with medical necessity compliance standards.

• Bilingual in English and Spanish/Creole is preferred.

• Less than one year of experience is required.

🏝️ Benefits

• Opportunities for career growth and development, with clear pathways and ongoing support.

• Extensive health and wellness resources that extend beyond traditional benefits.

• Wellness program designed to assist employees in eliminating their medical plan deductible, thus lowering out-of-pocket healthcare expenses.

• Tuition reimbursement to encourage continuous learning and advancement.