Patient Access Schedule Agent

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage incoming calls from patients, their families, and referring providers to arrange patient appointments.

• Coordinate appointments across various providers, clinics, departments, practices, and campuses.

• Make outgoing calls to book appointments with specialists and subspecialists.

• Gather and update patient demographics, insurance details, and account guarantor information.

• Process corrections to patient insurance and demographic records.

• Collect patient liabilities prior to or on the date of service, as needed.

• Obtain medical records from external healthcare organizations based on the type of appointment visit.

• Schedule in-office procedures along with the rooms designated for those procedures.

⛳️ Requirements

• High school diploma.

• Proficiency in speaking, reading, and writing in English.

• Excellent interpersonal and communication abilities.

• Availability for Monday through Friday, from 9:00 AM to 5:30 PM for a day shift.

• Commitment to a 40-hour work week.

• An Associate’s degree in business or a healthcare-related field is preferred.

• Previous experience in scheduling and/or customer service over the phone is preferred.

• Prior experience in a healthcare organization is preferred.

• Bilingual proficiency in speaking, reading, and writing is preferred.

🏝️ Benefits

• A signing bonus may be available, subject to eligibility.

• Primarily remote work arrangement.