Patient Access Schedule Agent

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage incoming calls from patients, their families, and referring providers to arrange appointments

• Organize appointments across various providers, clinics, departments, practices, and locations

• Initiate outbound calls to coordinate specialist and subspecialist appointments

• Gather and update patient demographic details, insurance, and guarantor information

• Collect patient financial responsibilities prior to or on the date of service as necessary

• Obtain external medical records based on the type of appointment scheduled

• Arrange in-office procedures and reserve procedure rooms

⛳️ Requirements

• High school diploma

• Proficient in speaking, reading, and writing in English

• Excellent interpersonal and communication abilities

• A combination of education and experience may be considered where applicable

• Associate’s degree in business or a healthcare-related field is preferred

• Prior experience in scheduling and/or customer service over the phone is advantageous

• Experience in a healthcare organization is preferred

• Bilingual skills in speaking, reading, and writing are preferred

🏝️ Benefits

• Signing bonus may be available, depending on eligibility

• Remote Caregivers (Primarily Remote) work arrangement