Patient Access Schedule Agent

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage incoming calls from patients, their families, and referring providers to arrange appointments

• Coordinate appointment scheduling across various providers, clinics, departments, practices, and campuses

• Make outbound calls to patients for scheduling specialist and subspecialist appointments

• Gather and update patient demographics, insurance details, and account guarantor information

• Process corrections for insurance and demographic information

• Collect patient liabilities prior to or on the service date, as applicable

• Obtain medical records from external healthcare organizations

• Schedule in-office procedures and reserve procedure rooms

⛳️ Requirements

• High school diploma is essential

• Proficient in speaking, reading, and writing English

• Excellent interpersonal and communication skills

• An associate’s degree in business or a healthcare-related field is preferred

• Prior experience in scheduling and/or phone customer service is preferred

• Experience in a healthcare organization is advantageous

• Bilingual proficiency in speaking, reading, and writing is preferred

• A combination of education and experience may be accepted in lieu of certification, licensure, or registration if not required

🏝️ Benefits

• Potential signing bonus, contingent upon eligibility

• Primarily remote work arrangement

• Full-time schedule of 40 hours per week