Patient Access Schedule Agent

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage incoming calls from patients, families, and referring providers to arrange appointments across various providers, clinics, departments, practices, and campuses.

• Initiate outbound calls to patients for scheduling appointments with specialists and subspecialists.

• Gather and update patient demographic data, insurance details, and account guarantor information.

• Collect patient liabilities prior to or on the date of service, as necessary.

• Obtain external medical records based on the type of appointment visit.

• Organize in-office procedures and reserve procedure rooms.

• Deliver outstanding patient service to enhance access to suitable care.

⛳️ Requirements

• High school diploma.

• Proficient in speaking, reading, and writing English.

• Strong interpersonal and communication abilities.

• An equivalent combination of education and experience may be accepted, unless certification, licensure, or registration is mandated.

• Preferred: Associate’s degree in a business or healthcare-related discipline.

• Preferred: Previous experience in scheduling and/or customer service via phone.

• Preferred: Prior experience within a healthcare organization.

• Preferred: Bilingual skills in speaking, reading, and writing.

🏝️ Benefits

• Potential signing bonus, contingent on eligibility.

• Primarily remote work arrangement.

• Union representation through SHARE (State Healthcare and Research Employees).