Patient Access Schedule Agent

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Receive and manage incoming phone calls from patients, their families, and referring providers to arrange appointments.

• Coordinate appointment scheduling with various providers across clinics, departments, practices, and campuses.

• Make outbound calls to patients for scheduling appointments with specialists and subspecialists.

• Gather patient demographics, insurance details, and account guarantor information.

• Update and correct patient insurance and demographic data as necessary.

• Collect patient financial responsibilities prior to or on the day of service, as appropriate.

• Obtain medical records from external healthcare organizations depending on the type of appointment visit.

• Organize in-office procedures and the corresponding rooms for those procedures.

⛳️ Requirements

• High school diploma is required.

• Proficient in English speaking, reading, and writing.

• Excellent interpersonal and communication abilities.

• Preferred: Associate’s degree in a business or healthcare-related field.

• Preferred: Prior experience in scheduling and/or customer service via phone.

• Preferred: Experience working within a healthcare organization.

• Preferred: Bilingual speaking, reading, and writing capabilities.

🏝️ Benefits

• Eligibility for a potential signing bonus.

• Union representation provided under SHARE (State Healthcare and Research Employees).