Patient Access Representative - Radiology Scheduling

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Assist in Radiology Scheduling as a Patient Access Representative.

• Register patients upon arrival and clarify the registration process.

• Handle patient co-payments, co-insurance, deductibles, and balances, while reconciling the cash drawer.

• Aid patients with kiosk check-in procedures.

• Complete Medicare Secondary Payer Questionnaires and make necessary coverage adjustments.

• Collect and process signatures along with required registration documents.

• Provide guidance to patients regarding services that are not covered, ABNs, consents, and waivers.

• Oversee the waiting area to ensure a smooth and pleasant registration experience.

• Address patient concerns and potential safety matters.

• Keep the registration desk organized and protect confidential information.

• Schedule, reschedule, and cancel appointments through calls, digital messages, orders, work queues, questionnaires, and searches.

• Implement clinical department scheduling protocols and escalate issues as necessary.

• Capture and verify physician, insurance, demographic, and contact details.

• Communicate appointment and patient-care matters to Patient Access management.

• Adhere to confidentiality and equipment-security protocols while working remotely.

• Maintain productivity, quality, and accuracy, and communicate regularly with the Supervisor and Manager.

• Complete pre-registration, guarantor assignment, insurance verification, and financial clearance tasks.

• Inform patients of their financial responsibilities and schedule Financial Counseling appointments as required.

⛳️ Requirements

• High school diploma or equivalent is required.

• An Associate’s degree is preferred.

• 1-3 years of relevant work experience.

• Proficiency with computer systems is necessary, including web-based applications and some Microsoft Office software, such as Outlook, Word, Excel, PowerPoint, or Access.

• Ability to thrive in a fast-paced, multi-tasking environment, with some independent decision-making skills.

• Capable of processing electronic information and data with accuracy and efficiency.

• Experience in a Call Center and/or telephone customer service is preferred.

• Strong typing abilities, with a preference for 40+ wpm.

• Familiarity with medical terminology is preferred.

• Bilingual written and verbal communication skills are preferred.

• Experience with EHR software is preferred.

🏝️ Benefits

• Comprehensive training, including instruction on Electronic Health Record (EHR) systems, is provided.

• Influenza vaccination is required as a condition of employment.

• Equal Opportunity Employer/Veterans/Disabled.