Patient Access Representative II – Patient Access Contact Center – Neurosciences

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct admissions tasks for pre-admission and face-to-face patient registration.

• Facilitate patient access while securing demographic and financial registration data.

• Execute registration, pre-registration, insurance verification, eligibility verification, Workers Compensation eligibility, and collection of cash deposits.

• Carry out registration tasks across various patient access areas and maintain proficiency in at least three patient access functions or areas.

• Obtain financial clearance and assess patients' financial classifications.

• Verify insurance coverage electronically, by phone, or via product websites.

• Search for or assign unique medical record numbers and adhere to patient identification policies.

• Choose physicians and address issues related to physician privileging, suspension, and credentialing.

• Conduct sensitive patient interviews and manage routine inquiries from patients, representatives, and insurance providers.

• Appropriately escalate issues while explaining patient financial responsibilities and collecting payments.

• Resolve QA error worklists on a daily basis.

• Collaborate with physicians and specialty departments to ensure the accuracy of registration information.

• Clarify registration and consent forms and secure necessary signatures.

• Organize registration documents and scan them into the designated scanning system.

• Navigate and input patient and financial information into the ADT system.

• Uphold patient confidentiality and adhere to CSMC and HIPAA privacy regulations.

⛳️ Requirements

• High School Diploma or GED is required.

• A Bachelor's Degree in Hospital Administration or a related field is preferred.

• A minimum of one (1) year of experience in healthcare, specifically in Patient Access, Registration, Financial Clearance, Scheduling, or roles related to the Revenue Cycle is required.

• Relevant experience may include positions within physician offices, healthcare insurance companies, or other functions connected to the revenue cycle.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching.

• Paid time off and holiday pay.

• Opportunities for professional development and continuing education.