Call Center Representative – Bankruptcy

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Oversee bankruptcy filings and pinpoint associated customer accounts and sub-accounts.

• Establish and manage bankruptcy cases following set protocols.

• Generate account statements that outline pre- and post-petition balances as necessary.

• Process credits for pre-petition balances and ensure precise account updates.

• Address incoming calls from residential customers regarding inquiries related to bankruptcy.

• Inform customers about bankruptcy procedures, account statuses, billing methods, and balances before and after petitions.

• Handle and fulfill assigned offline tasks related to bankruptcy.

• Keep accurate documentation and records of accounts.

• Offer cross-functional assistance and backup for team operations.

• Comply with departmental procedures, adherence to compliance standards, and service level expectations.

• Work collaboratively with team members to ensure uninterrupted workflow coverage.

• Execute additional responsibilities as assigned by management.

⛳️ Requirements

• Candidates must be 18 years of age or older.

• A High School Diploma or equivalent is required.

• Exceptional attendance is essential.

• Proficient in computer/technology usage with the capability to manage multiple windows and tabs while providing phone support.

• Must stay engaged on the phone for the entire shift without distractions.

• A minimum of 1 year of Customer Service experience is mandatory.

• Strong written and verbal communication skills are required.

• Ability to utilize basic mathematical concepts.

• Experience in Call Center or Collections is preferred.

• Provision of 2 computer monitors and the necessary cables is required.

• Must have high-speed internet with a direct ethernet connection to the router; satellite, wireless, or hotspot connections are not acceptable; minimum download speed of 10 Mbps and upload speed of 5 Mbps.

• WiFi must remain turned off at all times.

• A private, distraction-free home workspace with a door that can be closed is necessary.

• Job offer is contingent upon successful completion of a drug screening and background check.

• Continued access to client systems may depend on relevant background screening and client security and access protocols.

🏝️ Benefits

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal employment

• Opportunities for Career Advancement

• InteLogix will supply a computer for the duration of your employment in this program.