Patient Access / Patient Registration Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Assists patients referred to Option Care Health in receiving Infusion Services by managing referrals, intake documentation, and facilitating cross-functional communication.

• Collaborates with referral sources, sales, pharmacy, nursing, and internal teams to ensure timely access to therapy.

• Interacts with patients, referral sources, sales, pharmacy, and nursing to organize discharge and secure nursing and delivery services.

• Generates, communicates, and collects all necessary documentation for new referrals.

• Obtains upfront payment from patients and guides them to financial assistance programs when required.

• Aids in activities to ensure clean claims on hold and manages denials, including following up on missing paperwork.

• Provides support to Supervisor and Manager with special assignments as needed.

• May undertake additional duties as assigned.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• At least two years of related experience is required.

• Capability to manage multiple tasks and prioritize numerous referrals simultaneously.

• Ability to function effectively in a fast-paced environment.

• Must possess strong attention to detail and a high level of quality focus.

• Exceptional customer service skills are essential.

• Proficiency in troubleshooting, problem-solving, and collaborating with cross-functional team members across sales and operations.

• Previous experience in healthcare or medical billing is preferred.

🏝️ Benefits

• Medical, Dental, & Vision Insurance

• Paid Time off

• Bonding Time Off

• 401K Retirement Savings Plan with Company Match

• HSA Company Match

• Flexible Spending Accounts

• Tuition Reimbursement

• myFlexPay

• Family Support

• Mental Health Services

• Company Paid Life Insurance

• Award/Recognition Programs