Patient Access Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop Patient Access Supervisors along with their teams.

• Establish performance expectations, accountability, and opportunities for professional development.

• Act as the escalation point for corrective actions, performance improvement strategies, terminations, employee relations, and client issues.

• Engage in the interviewing and selection process for Patient Access staff and supervisors.

• Foster a collaborative and accountable team culture that prioritizes patient care.

• Oversee operations related to patient registration, insurance verification, prior authorization, and appointment scheduling.

• Ensure that standardized workflows are adhered to consistently across client programs.

• Identify workflow inefficiencies and implement scalable improvements to processes.

• Guarantee compliance with HIPAA, client requirements, service level agreements (SLAs), and organizational policies.

• Ensure that staff adhere to qualified medical interpreter and language access procedures when necessary.

• Analyze reports to assess SLA performance, productivity, quality, and workload inventory.

• Identify trends, ascertain root causes, and collaborate with supervisors to create action plans.

• Proactively escalate risks to clients, including inventory shortages and performance deficiencies.

• Utilize Excel and AI tools like Claude to build and manage performance dashboards and reporting mechanisms.

• Prepare data-driven performance reports for Abax leadership and client stakeholders.

• Serve as the primary operational contact for assigned clients.

• Collaborate with leadership during the onboarding of new clients and go-live events.

• Participate in client meetings, performance evaluations, and issue resolution processes.

• Assist with the onboarding of new clients, workflows, and technologies.

• Maintain process documentation and best practices.

• Drive continuous improvement initiatives.

• Adjust to evolving client and payer requirements.

• Act as a Spanish-language resource and contribute to Spanish-language quality reviews for bilingual candidates.

⛳️ Requirements

• High school diploma or GED.

• Minimum of 3 years of experience in leadership roles, such as supervisors or team leads.

• At least 1 year of direct supervisory experience in Patient Access.

• Experience managing teams involved in insurance verification, prior authorizations, and patient scheduling.

• Background as a Patient Access Manager or in a similar role within a hospital, physician practice, healthcare call center, or patient-facing setting.

• Practical experience with electronic medical record (EMR) systems.

• Strong skills in Excel and data analysis.

• Ability to interpret reports and translate findings into actionable steps.

• Willingness to learn and utilize AI tools in daily operations, including dashboard and agent development.

• Experience managing employee relations issues, including corrective actions and performance improvements.

• Capable of working independently in a remote setting with minimal daily supervision.

• Access to reliable high-speed internet.

• A private, quiet workspace that ensures patient confidentiality.

• Preferred: College degree.

• Preferred: Proficiency in spoken and written Spanish and English.

• Preferred: Familiarity with Cerner or Epic systems.

• Preferred: Experience with Claude or similar AI tools.

• Preferred: Experience in hospital, physician office, and central scheduling environments.

• Preferred: Experience supporting multiple clients or service lines, including BPO or contact center environments.

• Preferred: Experience leading teams through new client implementations or go-live situations.

• Preferred: Working knowledge of Medicare, Medicaid, and commercial insurance plans.

• Candidates indicating Spanish fluency must complete a language proficiency assessment during the hiring process.

• Candidates must currently reside in the United States; residents of California, New Jersey, New York, Montana, Hawaii, Alaska, and U.S. territories are ineligible.

🏝️ Benefits

• Employer-sponsored medical, dental, and vision insurance.

• HSA employer contributions.

• Employer-paid life insurance.

• Short-term and long-term disability insurance.

• AD&D insurance plans.

• Flexible Time Off Plan.

• Paid holidays.

• Employee referral bonus.

• Fully remote work arrangement.