Patient Access Concierge

This is a fully remote position, open to applicants in New York.

📋 Description

• Register patients and coordinate appointment and surgery scheduling.

• Verify demographic, clinical, financial, and insurance details during the pre-registration process.

• Accept point-of-service payments or offer guidance regarding payment options.

• Ensure patients are cleared for service delivery.

• Confirm patient identity, demographic data, and insurance coverage.

• Accurately input patient information into hospital information systems.

• Refer patients with financial liability inquiries to the appropriate resources.

• Accept medical authorization or referral documents when applicable.

• Process essential documents to gather insurance information.

• Provide estimates for out-of-pocket costs for patients.

• Educate patients and families about registration kiosks or online systems.

• Identify common issues and escalate them to the Lead Patient Access Concierge.

⛳️ Requirements

• High school diploma is required.

• An associate degree is preferred.

• One to three (1-3) years of experience in a hospital or clinic setting, insurance company, managed care organization, or other health care financial service environments performing medical claims processing, financial counseling, financial clearance, accounting, or customer service tasks.

• Relevant customer service experience in a different industry may also be considered.

• Preferred knowledge of insurance and government programs, regulations, and billing processes (including Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability), managed care contracts, and benefit coordination.

• Preferred working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS).

• Basic proficiency in Microsoft Word, PowerPoint, and Excel.

• Excellent verbal and written communication abilities.

• Strong data entry skills and organizational capabilities.

• Outstanding interpersonal skills.

• Attention to detail, accuracy, ability to work independently, and effective time management skills.

• Self-motivated individual comfortable in a fast-paced, results-driven, collaborative, and people-centric environment.

🏝️ Benefits

• Comprehensive orientation program.

• Generous tuition allowance.

• Opportunities for career development.

• Office hours are Monday to Friday.

• Competitive salary.

• Paid time off.

• Tuition reimbursement.