Patient Access Center

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage incoming phone inquiries from patients, families, and referring providers to arrange appointments.

• Coordinate appointment scheduling across various providers, clinics, departments, practices, and campuses.

• Initiate outbound calls to set up specialist and subspecialist appointments.

• Gather and update patient demographic information, insurance details, and account guarantor records.

• Collect patient financial responsibilities prior to or on the date of service as necessary.

• Obtain medical records from external healthcare entities.

• Organize in-office procedures and allocate procedure rooms.

⛳️ Requirements

• High school diploma or equivalent.

• Proficient in speaking, reading, and writing in English.

• Excellent interpersonal and communication abilities.

• An equivalent combination of education and experience may be considered where applicable.

• An associate’s degree in business or a healthcare-related field is preferred.

• Previous experience in scheduling and/or customer service over the phone is preferred.

• Prior experience within a healthcare organization is preferred.

• Bilingual skills in speaking, reading, and writing are preferred.

🏝️ Benefits

• Eligibility for a potential signing bonus.

• Flexible remote work arrangement (primarily remote).