Party Coordinator

This is a fully remote position, open to applicants in Colorado, +5 more states.

📋 Description

• Respond promptly to incoming party inquiries and follow up via phone and text.

• Assist parents in selecting the most suitable party for their child, including group size and date.

• Address questions and objections with a friendly approach, request the booking, and secure deposits.

• Accurately input party information into company systems, covering packages, headcount, add-ons, and payment details.

• Equip park party hosts with precise expectations prior to each event.

• Maintain consistency of details across various platforms and channels.

• Deliver a concierge-level experience to parents from the initial call through to the party day.

• Communicate proactively and punctually to ensure families are informed about what to expect.

• Monitor outreach efforts and results to enhance booking rates.

• Practice provided scripts, receive constructive feedback, and implement improvements.

• Escalate unresolved issues to the Booking Lead in a timely manner.

⛳️ Requirements

• Must reside in Colorado, Utah, Idaho, Montana, Missouri, or New Jersey.

• Comfortable managing a high volume of outreach and follow-up communications.

• Confident in asking for bookings and adept at handling common objections with warmth and assurance.

• Strong willingness to learn and openness to practicing scripts and receiving feedback, especially for newer sales candidates.

• Availability for scheduled shifts on weekdays and/or weekends based on park requirements.

• Moderate proficiency with software tools, including Google apps (Gmail, Calendar, Drive) and Outlook.

• Quick to learn new systems and customer relationship management (CRM) software.

• Reliable computer and stable internet connection are essential.

• One or more years of experience in sales, customer service, hospitality, retail, call center, or other customer-facing roles (preferred).

• Experience in a goal-oriented or commission-based position (preferred).

• Familiarity with booking parties, events, or reservations (preferred).

🏝️ Benefits

• Fully remote work from home.

• Comprehensive coaching, including script practice and call evaluations.

• Daily support from a Booking Lead.

• Opportunities for advancement and promotion from within the organization.

• Benefits and recognition for outstanding performance.