Partnerships Manager – NHS

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Enhance the financial performance of Healios NHS accounts by leveraging existing contracts and pursuing new revenue streams.

• Establish Healios as a vital extension of customer services and transformation initiatives.

• Cultivate relationships with decision makers within NHS accounts to drive growth.

• Gain insights into customer challenges and objectives, collaborating with cross-functional teams to develop impactful solutions.

• Organize and participate in virtual and in-person meetings with key decision makers and prospective clients.

• Identify decision makers, foster brand advocacy, and enhance Healios' Net Promoter Score (NPS).

• Strategically plan, schedule, and lead account meetings, utilizing qualitative and quantitative data to monitor performance and foresee potential concerns.

• Keep essential customer information updated in the Healios Customer Relationship Management (CRM) system.

• Work in partnership with Growth, Operations, Clinical, Finance, Product, and Tech teams to provide coordinated, timely, and cost-effective services.

• Generate customer reports that highlight impact and value.

• Track market trends and provide strategic insights for company positioning and competitive advantage.

⛳️ Requirements

• Ideally possess prior experience as an account manager, partnerships manager, and/or sales professional within the mental health/neurodevelopmental assessment sector.

• Demonstrated history of converting key decision makers into brand advocates.

• Proven success in retaining and growing account revenue organically.

• Capable of meeting customer needs and objectives under pressure.

• Exceptional communication and collaboration skills with both external and internal stakeholders.

• Proficient in planning and facilitating meetings and workshops with clear outcomes and actionable items.

• High emotional intelligence and adaptability to various customer personas.

• Strong analytical and problem-solving skills.

• Effective planning, organization, and prioritization abilities.

• In-depth understanding of the evolving NHS landscape and the commissioning of mental health and neurodevelopmental services.

• Willingness to travel across the UK frequently for in-person meetings, briefings, and conferences.

• Proficient in utilizing data for reporting, decision-making, and prioritization.

• Commitment to ethical practices and safeguarding both adults and children.

• All employees are required to undergo a DBS check; a PVG check and two professional references are also necessary.

🏝️ Benefits

• 33 days of holiday, inclusive of bank holidays.

• Paid closure during Christmas from Christmas to New Year.

• Birthday Leave.

• "Life Leave" - 2 additional days off for unforeseen circumstances.

• Contributory Pension Scheme with a 6% match.

• Fully customizable flexible benefits package, including Health Cash Plan, Life Assurance, EAP Service, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme, and Wine Club.

• Work-from-anywhere policy.

• Paid company sick pay scheme.

• Employee discount for private assessments of ADHD, Autism, or a combined assessment through our Melios service.

• Enhanced family-friendly policies.

• Company-provided laptop, monitor, and keyboard, along with an allowance for additional equipment.

• Annual CPD/Growth day, plus a personal development allowance for your growth.

• Tailored Healios Training, including a schedule of monthly CPD for clinicians.

• A collaborative culture that encourages curiosity, creativity, experimentation, and innovation.

• The autonomy to shape and design leading clinical pathways.

• Inclusive hiring practices and a Guaranteed Interview Scheme for qualified disabled candidates.