Partner – Tiering Manager

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Oversee the execution of partner programs within Aduna’s Lighthouse ecosystem.

• Handle daily engagement for a portfolio of key CPaaS, ISV, and specialized ecosystem partners.

• Facilitate partner activities, manage program requirements, and resolve issues effectively.

• Administer SPIF and associated incentive programs, including managing approval workflows, coordinating payouts, and validating compliance.

• Assist in the identification, onboarding, and continued participation of partners while ensuring diversity across use-case families and regions.

• Organize co-marketing campaigns, events, thought leadership initiatives, and regional projects in collaboration with Marketing.

• Track registered opportunities, sourcing needs, compliance with exclusivity, incentive payouts, and program recognition.

• Collaborate with Sales account owners to ensure timely support for partners.

• Elevate matters related to contract negotiations, commercial discussions, exclusivity terms, and relationship ownership to Sales.

• Monitor program performance, partner engagement, and operational metrics.

• Work closely with Sales, Marketing, and other cross-functional teams.

⛳️ Requirements

• At least 4 years of experience in partner management, channel management, alliance management, business development, or ecosystem operations.

• Familiarity with CPaaS, API, telecommunications, cloud, software, or related technology ecosystems.

• Experience in managing or supporting partner incentive programs such as SPIF, MDF, rebates, or similar initiatives for channel growth.

• Capability to manage multiple partner relationships concurrently across various markets, priorities, and maturity levels.

• Strong organizational abilities for coordinating cross-functional tasks and engaging with stakeholder groups.

• Experience collaborating closely with Sales teams without directly managing commercial account relationships.

• Excellent communication and relationship management skills.

• Strong analytical mindset with a background in tracking program performance, partner engagement, and operational metrics.

• Professional proficiency in English.

🏝️ Benefits

• Influence the formation of a new partner ecosystem and help cultivate relationships that drive the global Network API economy.

• Make a direct impact on partner activation, demand generation, and market expansion.

• Engage in collaboration across a global ecosystem of telecom operators, CPaaS providers, software innovators, and technology partners worldwide.

• Experience global industry reach while enjoying startup agility.

• Gain strategic influence across partnerships, sales, marketing, and ecosystem growth.

• Opportunity to establish processes, programs, and best practices as Aduna expands on a global scale.

• Flexible work location options depending on local employment arrangements.