Partner & Tiering Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee daily interactions for a group of strategic partners involved in Aduna's Lighthouse program.

• Organize partner activities, ensure adherence to program specifications, and eliminate barriers hindering partner engagement and growth.

• Manage SPIF and associated incentive initiatives, including approval processes, payout arrangements, and compliance verification.

• Assist in identifying, onboarding, and providing continuous support to partners while ensuring diversity across various use-case families and regions.

• Collaborate on co-marketing initiatives, events, thought leadership projects, and regional campaigns with the Marketing team.

• Supervise compliance with sourcing and exclusivity by confirming registered opportunities and sourcing criteria prior to incentive disbursements and program acknowledgments.

• Work alongside Sales account managers to guarantee timely partner support.

• Elevate issues related to contract negotiations, commercial discussions, exclusivity agreements, and ownership of relationships to Sales teams.

• Monitor partner performance, engagement, and operational metrics to facilitate partner activation, demand generation, and market expansion.

⛳️ Requirements

• Minimum of 4 years' experience in partner management, channel management, alliance management, business development, or ecosystem operations.

• Background in CPaaS, API, telecommunications, cloud, software, or related technology ecosystems.

• Proven track record of managing or supporting partner incentive programs such as SPIF, MDF, rebates, or similar initiatives aimed at channel growth.

• Capability to handle multiple partner relationships concurrently across various markets, priorities, and development stages.

• Strong organizational abilities and capacity to coordinate cross-functional efforts and stakeholder groups.

• Experience collaborating closely with Sales teams without directly managing commercial account relationships.

• Exceptional communication and relationship management skills.

• Analytical mindset with experience in tracking program performance, partner engagement, and operational metrics.

• Professional proficiency in English.

🏝️ Benefits

• A diverse and inclusive workplace.

• The chance to shape and expand a new partner ecosystem.

• Collaborate within a global ecosystem featuring telecom operators, CPaaS providers, software innovators, and technology partners across the world.

• Experience startup agility within an organization that has a global industry presence.

• Strategic influence at the convergence of partnerships, sales, marketing, and ecosystem development.

• Opportunity to establish processes, programs, and best practices during global expansion.