Partner Technical Lead – Middle East

This is a fully remote position, open to applicants in Middle East.

📋 Description

• Lead technical operations and integration readiness for partner initiatives across satellite RAN, core networks, gateways, and BPMS domains.

• Assess interface functionality, interoperability, configuration processes, and KPIs within partner network environments.

• Manage partner onboarding processes, interoperability testing, and technical readiness activities prior to launch.

• Collaborate with engineering, service assurance, operations, deployment, and planning teams to address regional partner needs.

• Facilitate the resolution of partner action items and communicate potential risks openly.

• Report on integration progress, obstacles, and dependencies across various markets.

• Define, monitor, and disseminate readiness KPIs aligned with regional market conditions and integration milestones.

• Maintain comprehensive integration documentation, interface specifications, and technical deliverables.

• Provide updates on readiness and integration to leadership and regional stakeholders.

• Act as the primary escalation point for technical issues related to partners.

• Coordinate incident resolution with partner network operations centers and internal engineering teams.

• Support root cause analysis, track corrective actions, and follow up on recurring issues.

• Offer guidance to partners during meetings, workshops, pilots, and technical discussions.

• Assist in strategic and pre-sales conversations that require technical insight.

• Participate in deployment sequencing, readiness reviews, and regional launch planning.

• Suggest enhancements to integration processes, readiness dashboards, documentation, and testing frameworks.

• Ensure best practices are consistently applied while accommodating regional needs.

• Contribute to improvements in partner onboarding efficiency and operational results.

⛳️ Requirements

• Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Engineering, Computer Science, or a related discipline.

• A minimum of 5–8 years of experience in telecom integration, partner technical operations, solution engineering, or network deployment.

• Experience working with mobile network operators, telecom vendors, or network operators in the Middle East.

• Proven track record in coordinating multi-market technical readiness or integration initiatives.

• Strong interpersonal and stakeholder management abilities with both technical and leadership audiences.

• Capability to collaborate effectively within cross-functional and geographically dispersed teams.

• Excellent written and verbal communication skills in multicultural and multilingual contexts.

• Structured problem-solving skills with a clear articulation of risks, mitigations, and technical choices.

• Meticulous attention to detail for documentation and readiness reporting.

• Familiarity with telecom monitoring, diagnostics, and signaling analysis tools.

• Experience with ITSM and ticketing platforms such as Jira or ServiceNow, or similar systems.

• Knowledge of KPI dashboards and data visualization tools like Grafana, Kibana, or Power BI.

• Experience with collaboration and documentation tools such as Confluence or SharePoint.

• Ability to work in a standard office or remote environment and use a computer for extended periods.

• Ability to collaborate across time zones with stakeholders in the Middle East and the US.

• Willingness to travel within the region as required.

🏝️ Benefits

• Equal Opportunity, at-will employment.

• Flexibility to work in a standard office or remote setting.

• Regional travel for partner workshops, testing cycles, and integration reviews as needed.