Partner Technical Account Manager, OpenShift, OpenStack

This is a fully remote position, open to applicants in Spain, +2 more countries.

📋 Description

• Cultivate relationships with essential business and IT stakeholders while becoming knowledgeable about partner solutions.

• Conduct technical evaluations and share insights to proactively pinpoint and avert potential issues.

• Alert partners regarding technological updates or possible service interruptions and recommend mitigation strategies.

• Provide guidance to partners on current and upcoming Red Hat offerings.

• Diagnose technical problems and facilitate issue escalation with Red Hat, partner, and customer teams.

• Analyze and deliver regular operational performance reports to leadership.

• Oversee partner use cases and ensure clear, concise documentation is maintained.

• Develop partner engagement strategies and keep solution documentation current.

• Nurture and expand partner relationships through dedicated, relationship-focused support.

• Establish trust with partners and represent their interests within Red Hat.

• Share expertise and best practices internally, contribute to projects and initiatives, and act as a subject matter expert and mentor.

• Collaborate with Engineering, Product Management, and Technical Support teams to troubleshoot, test, and resolve issues.

• Travel as required to engage with partners and participate in regional events.

• Assist enterprise partners in implementing automated and containerized cloud application platforms.

• Acquire knowledge in technologies such as container orchestration, container registries, container build strategies, and microservices on container platforms.

• Stay aligned with Red Hat’s cloud technology strategy.

• Support product engineering in developing solution patterns that promote platform adoption.

• Engage with field teams, customers, and partners to ensure positive experiences with cloud technology and successful long-term results.

• Communicate how Red Hat's cloud solutions and roadmap align with partner use cases.

⛳️ Requirements

• Background in a support, development, engineering, or quality assurance environment.

• Proficiency with enterprise cloud solutions, including OpenShift, containers, and Kubernetes.

• Advanced understanding of OpenStack and its components.

• Capability to manage and enhance existing enterprise partner relationships via proactive, relationship-driven support.

• Exceptional verbal and written communication skills, with the ability to present complex information clearly and succinctly.

• Solid understanding of enterprise architecture and strategic business drivers.

• Ability to juggle multiple issues and projects while maintaining attention to detail.

• Direct experience with a range of hardware or partner vendors.

• Experience in training and delivering presentations.

• Familiarity with system management, cloud, or server virtualization.

• Previous experience in a technical leadership or mentorship position.

• Bachelor’s degree in a technology-related field, preferably in computer science or engineering (preferred, not mandatory).

🏝️ Benefits

• Flexible work settings, ranging from in-office to office-flex and fully remote, depending on role requirements.

• An inclusive and open work culture.

• Reasonable accommodations available for applicants with disabilities.