Partner Support Specialist

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Oversee and address incoming support requests via the CRM system.

• Ensure records are maintained accurately and data integrity is upheld.

• Assist in the development and optimization of HubSpot CRM tags, categories, workflows, and reports.

• Identify areas for improvement in support workflows and enhance system efficiency.

• Act as the primary contact for residential clients.

• Conduct regular check-ins with customers to provide updates and share resources.

• Collect feedback to enhance the experience of residential customers.

• Review partner websites, assess brand representation, and gauge staff familiarity with Ammortal.

• Compile actionable insights to improve partner engagement points.

• Present audit findings to the Partner Success Manager.

• Facilitate virtual webinars and training sessions.

• Create and circulate newsletters, surveys, and partner highlights.

• Occasionally support logistics for both in-person and virtual events.

⛳️ Requirements

• Empathetic and people-oriented, capable of deep listening, understanding diverse perspectives, and responding thoughtfully.

• Strong organizational and communication abilities, with a keen attention to detail.

• Confident in hosting or leading virtual training sessions.

• Proactive and adaptable, thriving in a dynamic startup environment.

• Team-oriented, collaborating effectively with Partner Success, Marketing, and Operations teams.

• Experience with HubSpot or comparable CRM systems.

• Proficient in web literacy: able to evaluate partner websites and conduct audit assessments.

• Minimum of 2 years of experience in partner support, customer service, or CRM operations.

• Strong focus on detail and organizational skills, capable of managing multiple tickets, tasks, and follow-ups.

• Exceptional written and verbal communication skills across email, CRM notes, and virtual interactions.

🏝️ Benefits

• 80% coverage for health, dental, and vision insurance.

• 15,000 equity options vesting over a period of 4 years.

• Flexible paid time off policy.

• Remote work opportunities available for US-based individuals.

• Preference given to candidates in the EST and CST time zones.

• Encouragement to participate in onsite events, though attendance is not mandatory.