Customer Service Representative – Sporting Goods Manufacturer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary point of contact for customers via phone and email for product inquiries.

• Assist Amazon customers through Buyer-Seller Messaging, A-to-Z claims, and return processes.

• Address and resolve issues related to orders, returns, and technical inquiries swiftly and professionally.

• Collaborate with logistics, returns, and support teams.

• Manage the ticketing system and ensure accurate documentation of inquiries.

• Generate innovative ideas to enhance customer service.

• Commit to a full-time schedule of 40 hours per week from October to March; during the summer, work between 20 to 40 hours weekly based on a flexible agreement.

⛳️ Requirements

• Proficient in German at a native level, both in written and spoken forms.

• Previous experience in Amazon customer service roles.

• Familiarity with Seller Central, Buyer-Seller Messaging, A-to-Z claims, and returns processing.

• Experience in telephone support.

• Background in remote work.

• A quiet environment suitable for making calls.

• Availability to work 40 hours per week from October through March; 20 to 40 hours during summer by mutual agreement.

• Your latest vocational training or degree program should have been completed at least two years ago; formal training or degree is not mandatory.

• Must be friendly, helpful, and patient, especially in high-pressure situations.

• Strong orientation towards problem-solving.

• A reliable and self-motivated work ethic.

• Basic technical knowledge of sports equipment is a plus.

• Comfortable using laptops, tablets, and smartphones.

🏝️ Benefits

• Fully remote work; the ability to work from home anywhere in Germany.

• No commuting required and no in-office presence necessary.

• Work within a small team that promotes efficient communication.

• A dedicated point of contact from the very start.

• Comprehensive training and support from the Customer Service Manager.

• Equipment will be provided for home testing.

• Employee discounts available on the entire product range, including perks for family and friends.

• Defined service hours with no night shifts or weekend obligations.

• Opportunities for career development within a rapidly expanding brand.