Working Student: Customer Support, Digital Health

This is a fully remote position, open to applicants in Germany.

📋 Description

• Respond to participant inquiries via WhatsApp and email.

• Adhere to guidelines and document subsequent steps.

• Assist with check-ins.

• Maintain treatment plans using standardized templates.

• Manage administrative tasks such as inquiries about delivery status or changes of address.

• Recognize when a question needs medical clarification and escalate it as per established protocols.

• Support regular morning shifts lasting two hours on weekdays.

• Be available for occasional weekend or late-evening shifts, depending on your schedule.

• Fill in for shifts during vacations or other absences as arranged.

• Bring forth recurring questions and improvement suggestions to the team.

• Enhance responses and processes.

⛳️ Requirements

• You are available to work approximately two hours in the mornings on weekdays, ideally on Mondays, Wednesdays, or Fridays.

• Additional availability on weekends or for occasional evening shifts from 8:00 p.m. to 10:00 p.m. is advantageous.

• For coverage purposes, it is beneficial if you can work longer day shifts from 8:00 a.m. to 4:00 p.m. or afternoon shifts from 4:00 p.m. to 8:00 p.m. by arrangement.

• You possess excellent written German skills and communicate clearly and courteously.

• You have experience in customer-facing roles or support.

• You maintain organization while managing multiple open requests.

• You follow through on commitments, document meticulously, and seek clarification when needed.

• You handle health-related subjects with care and comprehend the limits of your role.

• Previous medical experience is a significant advantage, such as in nursing, with an MFA/PTA qualification, or through a healthcare-related degree.

• Familiarity with digital patient care, GLP-1 therapies, or tools like Superchat is also beneficial.

🏝️ Benefits

• 100% remote work.

• Shifts coordinated to accommodate your studies or other commitments.

• Direct interaction with individuals you assist regarding specific daily inquiries.

• Insights into medically supervised weight loss and the operations of a digital health company.

• Standardized templates for your work and direct access to responsible team members.

• Opportunities to offer your own suggestions for improvement and take on responsibilities during your support shifts.