Partner Success Specialist – Microsoft 365 Copilot

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Propel the adoption of Microsoft 365 Copilot trials across the ASEAN region by engaging with CSP partners and resellers.

• Facilitate customer trial activations, enhance adoption rates, and assist in the transition from trial to paid subscriptions.

• Interact with CSP partners and resellers through both group and individual sessions, as well as via email communications.

• Provide training on Copilot trial offerings, activation methods, and customer qualification procedures.

• Mentor partners in recognizing customer opportunities and promoting trial adoptions.

• Assist in customer qualification, trial setup, and activation processes.

• Oversee trial progression and address any activation or adoption challenges.

• Foster customer engagement and aid in planning for trial-to-paid conversions.

• Manage the pipelines for resellers and customers from initial outreach to final conversion.

• Ensure accuracy in CRM/tracker systems and maintain evidence of activations.

• Track KPI performance, recognize potential risks, and escalate issues as necessary.

• Monitor outreach efforts, activations, adoption rates, and conversion metrics.

• Deliver regular updates on performance and provide actionable insights.

• Assist in business reviews and drive continuous process enhancements.

• Collaborate with Microsoft teams, distributors, and resellers to ensure effective program implementation.

• Coordinate any required technical and operational escalations.

⛳️ Requirements

• 2–4 years of experience in partner development, inside sales, customer success, channel management, or program operations.

• Excellent communication, stakeholder management, and presentation abilities.

• Proven experience in managing pipelines and conducting outbound engagement activities.

• Proficient in Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams.

• Capability to handle multiple priorities in a dynamic environment.

• Background with Microsoft partners, CSP, or cloud solutions is advantageous.

• Familiarity with Microsoft 365, Copilot, and subscription services.

• Experience in supporting trials, adoption programs, or customer success initiatives.

• Proficiency in additional ASEAN languages is a plus.

🏝️ Benefits

• Paid annual leave.

• Service incentive leave.

• Private medical insurance.

• 13th month bonus.

• An attractive referral bonus program.

• Annual education reimbursement program.

• Competitive, fair, and flexible compensation package.