Partner Success Specialist – Microsoft 365 Copilot

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Propel the adoption of Microsoft 365 Copilot trials throughout the ASEAN region by collaborating with CSP partners and resellers.

• Facilitate customer trial activation, enhance adoption rates, and assist in transitioning trials to paid subscriptions.

• Engage with CSP partners and resellers through both group and individual sessions, as well as via email communications.

• Provide training on Copilot trial offerings, activation procedures, and customer qualification processes.

• Mentor partners in recognizing customer opportunities and fostering trial adoption.

• Assist in customer qualification, trial setup, and activation processes.

• Oversee trial progress and address any activation or adoption hurdles.

• Stimulate customer engagement and support planning for trial-to-paid conversions.

• Manage the pipelines for resellers and customers from initial outreach through to conversion.

• Ensure accuracy in CRM/tracker records and maintain activation documentation.

• Monitor key performance indicators, identify potential risks, and escalate any issues as necessary.

• Track outreach efforts, activations, adoption rates, and conversion metrics.

• Deliver regular performance updates along with actionable insights.

• Assist in business reviews and promote ongoing process enhancements.

• Collaborate with Microsoft teams, distributors, and resellers to guarantee effective program implementation.

• Coordinate any required technical and operational escalations.

⛳️ Requirements

• 2–4 years of experience in partner development, inside sales, customer success, channel management, or program operations.

• Excellent communication, stakeholder management, and presentation abilities.

• Experience in managing pipelines and conducting outbound engagement activities.

• Proficient in Microsoft Office applications (Excel, PowerPoint, Outlook, Teams).

• Capability to juggle multiple priorities in a fast-paced setting.

• Experience working with Microsoft partners, CSP, or cloud solutions.

• Familiarity with Microsoft 365, Copilot, and subscription-based services.

• Experience in supporting trials, adoption initiatives, or customer success projects.

• Proficiency in additional ASEAN languages is a plus.

🏝️ Benefits

• Competitive, equitable, and flexible compensation package.

• Inpatient and outpatient medical coverage.

• Paid annual leave.

• Observance of public holidays.

• Annual training allowance.