Partner Success Specialist – Microsoft 365 Copilot

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Propel the adoption of Microsoft 365 Copilot trials throughout ASEAN by collaborating with CSP partners and resellers.

• Facilitate customer trial activations, enhance adoption rates, and assist in converting trials to paid subscriptions.

• Interact with partners and resellers via group meetings, individual sessions, and email communications.

• Provide training on Copilot trial offerings, activation procedures, and customer qualification criteria.

• Mentor partners in recognizing customer opportunities and promoting trial adoption.

• Aid in customer qualification, trial configuration, and activation efforts.

• Oversee trial progress and address any activation or adoption challenges.

• Foster customer engagement and assist in planning for trial-to-paid conversions.

• Manage the reseller and customer pipelines from initial outreach to successful conversion.

• Ensure the accuracy of CRM/tracker data and maintain activation documentation.

• Track KPI performance, identify potential risks, and escalate issues as necessary.

• Monitor outreach, activations, adoption, and conversion metrics.

• Deliver performance updates along with actionable insights.

• Contribute to business reviews and ongoing process enhancements.

• Collaborate with Microsoft teams, distributors, and resellers for effective program execution.

• Coordinate technical and operational escalations as required.

⛳️ Requirements

• 2–4 years of experience in partner development, inside sales, customer success, channel management, or program operations.

• Exceptional communication, stakeholder management, and presentation abilities.

• Proven experience in managing pipelines and conducting outbound engagement initiatives.

• Proficient in Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams.

• Capability to handle multiple priorities in a dynamic environment.

• Experience with Microsoft partners, CSP, or cloud-based solutions.

• Knowledge of Microsoft 365, Copilot, and subscription services.

• Experience in supporting trials, adoption initiatives, or customer success programs.

• Additional language skills relevant to the ASEAN region are a plus.

🏝️ Benefits

• Competitive, equitable, and adaptable compensation package.

• Coverage for inpatient and outpatient medical expenses.

• Paid annual leave and recognized public holidays.

• Annual training budget for professional development.