Partner Success Manager – Solutions Architect

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Manage a portfolio of System Integrators (SI) and consulting partners as the main point of contact to ensure successful delivery.

• Conduct frequent business reviews to enhance partner performance.

• Provide guidance to partners on data modeling, incentive compensation frameworks, and financial reporting.

• Uphold CaptivateIQ's Standard of Excellence by evaluating intricate partner designs and utilizing Solution Check Points.

• Collaborate with Solution Architects, Product, and Integrations teams to address technical challenges.

• Act as the primary escalation contact for partner-led implementations.

• Address technical issues while balancing customer expectations with compliance requirements.

• Gather feedback from the field and identify systemic issues to shape product and training roadmaps.

• Create documentation for scalable co-delivery playbooks.

• Establish and maintain partner scorecards that track delivery quality, Customer Satisfaction (CSAT), and risk indicators.

• Integrate partner success into the wider organizational strategy.

• Function as a technical advisor, project manager, and strategic consultant for partner-led projects.

⛳️ Requirements

• 5–8+ years of experience in SaaS within Partner Success, Solution Architecture, Implementation Consulting, or Technical Project Leadership.

• Background specifically in Incentive Compensation Management (ICM), such as CaptivateIQ, Xactly, Varicent, or SAP Commissions, or within highly complex SaaS environments.

• Capability to lead structured discovery sessions, analyze and challenge complex solution designs, and convert business requirements into system constraints and behaviors.

• Proven experience in driving cross-functional initiatives involving Sales, Customer Success, Professional Services, Product, and Marketing.

• Competence to manage programs from start to finish.

• Exceptional facilitation skills for executive-level discussions and detailed working sessions with partner consultants.

• Highly organized and process-oriented, with the ability to develop structure, frameworks, and comprehensive documentation.

• Eligibility to work in the United States, as confirmed by participation in E-Verify.

🏝️ Benefits

• Complete coverage for medical, dental, and vision for all full-time employees, with approximately 75% coverage for dependents.

• Flexible vacation days along with quarterly mental health days.

• Allocated funds for professional development and caretaking requirements.

• Annual bonuses celebrating work anniversaries.

• 401(k) plan available for US employees.

• Latest Apple hardware provided.

• Employee Resource Groups (ERGs) promoting Diversity, Equity, and Inclusion (DEI).