Partner Success Manager, DACH, CPM/EPM Software

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Act as the main point of contact for implementation partners.

• Offer technical and functional support along with necessary resources for partners.

• Lead regular status calls with partners regarding project delivery and any concerns.

• Develop and nurture partner relationships to ensure successful OneStream implementations.

• Provide guidance on partner health and future planning initiatives.

• Serve as a liaison among partners and the Support, Remote Consulting, Partner Enablement, Engineering, and Customer Success teams.

• Address delivery timeline issues and mitigate project risks.

• Offer insights on partner leveling based on their implementation experience and skill sets.

• Encourage partners to create and sustain centers of excellence.

• Oversee partner-led implementations, supporting project delivery and success.

• Evaluate project plans and suggest improvements for timelines and go-live strategies.

• Enhance customer satisfaction and adoption through functional enablement efforts.

• Recommend enablement materials tailored to customer needs.

• Assess partner cases and COE utilization.

• Identify essential deliverables for partner success.

• Create and present Seismic pages containing functional information, features, and solution content.

• Engage partners through online courses, content, and enablement resources.

• Recognize opportunities for process improvements and devise strategies for efficiency.

• Develop proactive enablement and services to minimize customer escalations.

• Prepare SOP documentation and governance frameworks for projects.

• Conduct gap analyses with Partner Alliances to enhance partner processes and project management.

⛳️ Requirements

• Bachelor’s degree in Accounting, Business, Finance, Information Systems, Mathematics, CIS, or equivalent work experience.

• At least 2 years of experience in project management, stakeholder management, or account management.

• Minimum of 5 years of experience in consulting or functional account management for CPM/EPM software implementations.

• Proficiency in both German and English is required.

• Experience in project, program, or account management.

• Strong understanding of financial accounting processes.

• Ability to diagnose and resolve issues effectively.

• Capable of managing multiple workstreams and delivering them on time.

• Excellent organizational skills and keen attention to detail.

• Strong project and customer service abilities.

• Ability to communicate clear functional guidance and recommendations.

• Skill in building trust and fostering strong relationships.

• Capability to provide constructive feedback regarding implementations and project status.

• Proficient in creating drafts for project status updates.

• Preferred: Master’s degree, professional accounting designation, or other relevant certifications.

• Preferred: Knowledge of SQL, C#, VB.NET, Visual Basic, and object-oriented programming.

• Preferred: Experience with scalable and high-performing EPM/CPM products, Azure-based SaaS platforms, telemetry tools, and listed CPM/EPM solutions.

🏝️ Benefits

• Vision insurance.

• Medical insurance.

• Life insurance.

• Dental insurance.

• 401K plan.

• Additional variable compensation may be applicable.

• Numerous training opportunities.

• A strong culture and sense of camaraderie.

• Diverse project work that is not limited to a specific industry.

• Transparency regarding corporate structure, salary, and benefits.