Partner Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Drive the acquisition of new clients, promote the use of PMI products, and manage accounts of existing clients through strategic growth initiatives and targeted account plans.

• Lead product usage in line with the geographic key account business strategy and roadmap.

• Assist in the development, execution, and organizational alignment of the regional business plan.

• Collaborate with regional leadership to identify key accounts in the region.

• Own, develop, execute, and sustain account plans, including the expansion of executive relationships and project/delivery networks.

• Comply with company standards regarding CRM utilization.

• Achieve business objectives by generating revenue from PMI products across new and existing accounts and expand the B2B Key Account customer base.

• Act as the primary relationship leader in the region/country for key organizational stakeholders.

• Work together with PMI staff in the region and peers in other regions to reach regional targets and create a unified account strategy.

• Establish an effective industry network in alignment with regional priorities.

• Gather sensing data from Key Accounts to guide PMI’s professional response.

• Expand PMI’s Council within the region through proactive recruitment.

• Drive account strategies in collaboration with marketing, client engagement, and sales execution teams, which includes thought leadership, market research, new products/solutions, events, and co-creation.

• Organize and participate in networking events to enhance PMI’s profile and brand recognition.

• Cultivate and maintain a thorough understanding of PMI's strategy, solution capabilities, strategic direction, and team capabilities.

• Keep precise pipeline and partner data for business intelligence, marketing, and KPIs.

• Create data-driven reports on account progress, goals, and forecasts for regional teams and stakeholders.

• Focus on high-value initiatives and allocate resources to areas with the greatest return on investment.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in business or a related field is preferred; a Master’s degree is an advantage.

• At least 5 years of experience in business development and managing complex sales cycles within the B2B selling process to multinational companies.

• Over 5 years of experience in process improvement, knowledge sharing, forecasting/budgeting, financial analysis, and strategic account planning.

• Experience in a sales environment within a growing global organization or similar product setting.

• Hands-on experience with CRM systems is highly desirable.

• Proven advocacy experience with corporations and/or government entities.

• Proficiency in multiple languages is preferred, as applicable by region.

• PMI Certifications are a plus.

• Demonstrated success in achieving quota/annual targets in previous individual contributor roles.

• A strong inclination to learn about products and services to effectively respond to client inquiries and provide recommendations.

• Excellent presentation skills for senior-level global audiences.

• Technologically adept and a supporter of digital technology, including mobile, analytics, context-rich systems, and cloud solutions.

• Willingness and ability to become thoroughly familiar with project management, the profession, and PMI.

• Capability to thrive in a fast-paced team environment and support team objectives.

• Exceptional organizational and time management skills.

• Willingness to travel up to 25%.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work-life balance.

• Access to a network of industry professionals and thought leaders.