Partner Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure consistent and proactive communication with partner stakeholders to maintain satisfaction and engagement.

• Establish trust and credibility with partner stakeholders across various levels and regions.

• Convert partner feedback and requirements into actionable insights for product, operations, and clinical teams.

• Foster growth and expansion within existing partnerships.

• Manage visibility into essential program health metrics, including referral volume, SLA trends, approval rates, utilization, revenue trends, and conversion rates.

• Oversee partnership performance analytics and reporting.

• Recognize trends and anomalies, diagnose root causes, and drive resolutions through internal teams.

• Act as the escalation point for partner relationship challenges and systemic program issues.

• Identify bottlenecks in the partner journey and facilitate cross-functional resolutions.

• Design and implement partner-facing engagement initiatives with outcome tracking.

• Lead comprehensive implementation planning and execution for new partnerships from contract signing to program launch.

• Develop and enhance standardized implementation processes and documentation.

• Coordinate operations, clinical, and technical resources to ensure successful launches are completed on time and within scope.

⛳️ Requirements

• A clinical degree or licensure (OT or a related healthcare credential).

• At least 3 years of experience in project management, consulting, partner/account management, or a relevant field in healthcare, ideally with managed care organizations, Medicaid, or other healthcare payers.

• Proven experience in managing complex implementations or program launches.

• Understanding of healthcare payer operations, including knowledge of Medicaid, managed care, and value-based care models.

• Strong analytical abilities to interpret performance and program data effectively.

• A consultative approach with excellent problem-solving skills and client relationship management capabilities.

• Outstanding communication skills, capable of translating clinical and operational concepts for a variety of stakeholders.

• Knowledge of home and community-based services (HCBS), population health, and/or social determinants of health programs.

• Experience with healthcare technology implementations or operations within health plans.

• Background in a fast-paced startup or high-growth environment.

🏝️ Benefits

• Generous company contributions towards our health, vision, and dental plans.

• HSA plan with company seeding.

• FSA plan available.

• Short and Long-Term Disability coverage.

• Life and Personal Accident Insurance provided.

• Hospital Insurance included.

• 401k plan available immediately upon hire.

• Generous candidate referral program.

• Annual wellness stipend.

• Unlimited PTO along with 10 paid holidays.

• $1000 stipend to cover work-from-home expenses.

• Regular team off-sites and gatherings across the country.

• Collaborative team environment.

• Monthly Townhalls.

• High trust environment.

• A laptop and company swag provided upon hire.

• Company equity offered.