Partner Success Manager

This is a fully remote position, open to applicants in Peru.

📋 Description

• Manage relationships within Cynet’s partner ecosystem across North America and LATAM, including MSPs, MSSPs, resellers, and direct clients.

• Create value, facilitate adoption, provide guidance for enablement, and ensure the long-term success of partners and customers.

• Collaborate with Cynet’s Onboarding team to guarantee a seamless transition into sustained success.

• Offer strategic direction and convert partner and customer feedback into actionable insights.

• Proactively handle risks, escalations, and growth opportunities in conjunction with Commercial and Technical teams.

• Supervise partner and customer onboarding processes and confirm readiness for ongoing success.

• Maintain proactive and strategic communication with partner stakeholders.

• Conduct regular check-ins with customers and develop communication plans.

• Execute partner-facing Quarterly Business Reviews and customer Executive Business Reviews.

• Monitor satisfaction levels, usage rates, adoption, and performance metrics.

• Act as the main escalation point and coordinate with internal teams.

• Identify opportunities for growth in adoption and revenue expansion.

• Recognize risks early and implement plans for mitigation.

• Advocate for requirements and feedback across product, engineering, professional services, support, and sales teams.

• Advise partners on how Cynet enhances their service delivery.

⛳️ Requirements

• 3-4 years of experience in Customer Success, Partner Success, Account Management, or Channel roles.

• 3+ years of experience in Cybersecurity, SaaS, or technical product environments (preferred).

• Excellent written and verbal communication abilities.

• Capacity to work cross-functionally and influence without formal authority.

• Strong analytical skills paired with business acumen.

• Proven experience managing multiple customers or partners at once.

• Proficiency in English and Spanish is required.

• Knowledge of Portuguese is a plus.

• Familiarity with MSP, MSSP, and VAR operational models.

• Experience in driving adoption, value realization, and customer retention.

• Ability to navigate both business outcomes and technical details.

• Capability to present confidently to both technical and executive stakeholders.

• Ability to foresee potential issues before they escalate.

• Competence in managing multiple accounts concurrently.

• Skill in identifying growth opportunities.

🏝️ Benefits

• Comprehensive health benefits.

• Employee assistance programs.

• Annual wellness allowance.

• Flexible working hours.

• Work-from-home allowances.

• In-office perks.

• Dedicated time for learning and self-development.

• Generous vacation and wellness time off.

• Country-specific holidays.

• Paid parental leave for all caregivers.

• Country-specific life insurance.

• Retirement programs.

• Mobile phone expense reimbursement.

• Gym expense reimbursement.

• Office lunches.