Partner Success Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Manage the onboarding process for partners and customers, ensuring their preparedness for sustained success.

• Foster proactive and strategic communication with stakeholders from partner organizations.

• Conduct regular check-ins with customers and establish communication plans.

• Facilitate Quarterly Business Reviews (QBRs) that are partner-focused.

• Lead Executive Business Reviews (EBRs) with leadership from customer organizations.

• Monitor and analyze partner and customer satisfaction, usage, adoption, and performance metrics.

• Act as the primary escalation contact for issues, coordinating with internal teams as necessary.

• Identify growth opportunities for adoption and revenue enhancement.

• Proactively recognize risks and implement plans to mitigate them.

• Champion requirements and feedback across various departments including product, engineering, professional services, support, and sales.

• Serve as a trusted advisor by comprehensively understanding partner operations and demonstrating how Cynet enhances service delivery.

• Collaborate with Onboarding, Commercial, and Technical teams to facilitate both partner-led and direct customer deployments.

⛳️ Requirements

• 3-4 years of experience in Customer Success, Partner Success, Account Management, or Channel positions.

• Over 3 years of experience in Cybersecurity, SaaS, or technical product fields (preferred).

• Exceptional written and verbal communication abilities.

• Capacity to work cross-functionally and influence stakeholders without direct authority.

• Strong analytical capabilities and business insight.

• Demonstrated success in managing multiple customers or partners at once.

• Proficiency in English and Spanish is required.

• Knowledge of Portuguese is a plus.

• Familiarity with operational models such as MSP/MSSP/VAR.

• Experience in driving adoption, realizing value, and ensuring customer retention.

• Ability to navigate both business outcomes and technical specifications.

• Competence in presenting information to both technical and executive audiences.

• Skill in managing several accounts concurrently.

• Ability to spot and pursue growth opportunities.

🏝️ Benefits

• Comprehensive health benefits.

• Employee assistance programs.

• Annual wellness allowance.

• Flexible working hours.

• Work-from-home allowances.

• In-office perks.

• Allocated time for learning and personal development.

• Generous vacation and wellness time off.

• Holidays specific to the country.

• Paid parental leave for all caregivers.

• Life insurance tailored to country specifics.

• Retirement programs.

• Reimbursement for mobile phone expenses.

• Reimbursement for gym expenses.

• Office lunches.