Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage client relationships from start to finish, ensuring a smooth onboarding process and ongoing engagement.

• Facilitate regular client check-ins approximately every two weeks.

• Take detailed notes during calls using tools like Granola or Otter.ai.

• Organize and act on call notes within Linear.

• Develop and maintain consistent client interaction schedules, including calls, action items, and follow-ups.

• Address daily client requirements and assess the necessary support needed.

• Recognize trends in client discussions and transform them into streamlined processes, templates, or client-facing communications.

• Act as the approachable and friendly point of contact for clients.

• Integrate AI tools, such as Claude, into daily tasks.

• Report directly to the founder/CEO of Stacklist and collaborate with the remote team.

⛳️ Requirements

• Previous experience in an agency or startup setting.

• A background that combines customer success with account management.

• Exceptional organizational skills with the ability to convert calls into actionable plans, Linear tickets, and calendar reminders.

• A proactive approach focused on client retention.

• Proficient, fluent, and natural English communication skills.

• A warm and friendly communication style.

• Comfort and genuine interest in AI tools.

• Availability to work core hours that overlap with US Eastern Time (EST ±1–2 hours).

• Immediate availability to begin work.

• Ability to thrive in a fast-paced environment with ambiguity and diverse responsibilities.

• Capable of adjusting communication styles for both corporate clients and less technical users.

🏝️ Benefits

• Fully remote working opportunity.

• High-trust role in a remote setting.

• Direct collaboration with the founder/CEO.

• Independence and ownership in a distributed startup culture.