Client Success Specialist – Crypto, OTC Trading

This is a fully remote position, open to applicants in Europe.

📋 Description

• Assist in the daily operations of an over-the-counter cryptocurrency trading desk.

• Support clients in executing cryptocurrency trades via bank wire and ACH transfer.

• Respond to inbound calls, texts, and emails from both prospective and existing clients.

• Initiate outbound efforts to aid clients and promote services.

• Implement the company's compliance policies and standard operating procedures with precision.

• Collaborate with the compliance team to detect and report suspicious activities through internal reporting tickets.

• Build and sustain strong relationships with clients and prospects.

• Educate clients about the platform, wallet usage, Bitcoin, and other cryptocurrency products.

• Guide clients through the entire process of cryptocurrency trade execution.

• Monitor quarterly performance metrics, including call quality, approved registration ratio, approved-to-trading ratio, and average trades per client.

• Complete a brief two-minute video question as part of the screening process.

⛳️ Requirements

• A minimum of 3 years of experience in customer service or client relations is required.

• Basic understanding of cryptocurrency is preferred.

• Strong organizational abilities and the discipline to adhere to procedures in a regulated environment.

• Excellent written and verbal communication skills are essential.

• Knowledge of risk controls, policies, and procedures is important.

• Creative and analytical thinker, capable of engaging with all levels of management.

• Strong computer skills and a willingness to quickly learn new platforms.

• Proficiency in using AI tools for client research and daily productivity is a significant advantage.

• Experience in OTC trading, brokerage services, or financial product sales is a plus.

• Familiarity with suspicious activity reporting, AML compliance, or regulatory oversight in financial services is an asset.

• A passion for fintech, digital assets, and financial technology is a bonus.

• Must currently reside in Latin America (LATAM) or Europe.

• A professional home setup is required for remote work.

🏝️ Benefits

• Competitive salary in USD, reliably paid each month.

• Performance-based incentives.

• 15 paid vacation days annually.

• All U.S. federal holidays observed.

• 100% remote work available from anywhere in LATAM or Europe.

• Professional home setup support.

• Work in a fast-paced, high-growth environment at the cutting edge of the global fintech and cryptocurrency industry.

• Experience a collaborative, high-trust culture at Veta Virtual and its clients.