Partner Strategy and Delivery Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Convert strategic goals into actionable delivery roadmaps that outline scope, workstreams, sequencing, success metrics, and analytical inputs.

• Create comprehensive plans, milestones, and governance frameworks.

• Develop strategies for implementation, stabilization, and handover, transitioning work into business-as-usual operations.

• Analyze ambiguous issues and conduct root-cause analysis utilizing operational data, partner insights, and team findings.

• Assess processes, services, and locations to formulate evidence-based solutions while articulating trade-offs and impacts.

• Manage business cases that detail customer value, costs, benefits, dependencies, risks, and counterfactual impacts.

• Collaborate with Product and Technology leaders on optimizing systems and processes.

• Prepare program proposals, decision documents, and presentations for leadership.

• Lead intricate programs from initiation to the realization of outcomes across Global Ops, GCOO, and partner organizations.

• Facilitate partner working sessions and maintain active involvement in critical-path tasks.

• Monitor governance, risk, regulatory, and resilience standards, as well as performance and benefit realization.

• Supervise implementation, stabilization, BAU handover, and post-implementation reviews.

• Mentor junior colleagues and contribute to overarching governance, business case, and benefit-tracking frameworks.

• Spearhead ad-hoc cross-functional initiatives and travel periodically within the UK and internationally.

⛳️ Requirements

• Extensive experience in designing and delivering complex projects or programs across various teams, stakeholders, and external partners.

• Essential experience with outsourced operations, suppliers, or third-party partners.

• Willingness to travel domestically and internationally as needed.

• Proficiency in translating strategic priorities or ambiguous challenges into clear program approaches and delivery pathways.

• Strong skills in program design and implementation, including scope definition, workstream design, planning, governance, risk management, dependency management, success metrics, and handover.

• Experience in establishing program outcomes, metrics, and anticipated benefits while monitoring delivery against these benchmarks.

• Excellent analytical and problem-solving abilities.

• Background in developing or owning business cases, proposals, and decision materials.

• Solid commercial and operational judgment.

• Ability to influence leaders, operational teams, and external partners across different organizational boundaries.

• Strong skills in stakeholder leadership.

• Confidence in leading partner discussions and addressing missed commitments or inadequate outcomes.

• Exceptional written and verbal communication skills.

• Capability to coordinate and challenge others while mentoring less experienced colleagues.

• Strong organizational and prioritization skills.

• Experience in a regulated or customer-sensitive environment.

• Background in financial services, global operations, partner estate planning, mobilization, transition, or Product and Technology-enabled operational change would be especially advantageous.

🏝️ Benefits

• Incentive awards.

• Comprehensive benefits package.

• MacBook provided to all employees.

• Additional support for fully remote workers' work-from-home setup.

• Distributed working opportunities within the UK.

• Support for home working setup.