Partner Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of partner integration projects from start to finish, including technical discovery, requirements mapping, solution design, configuration, testing, launch, and post-implementation follow-up.

• Design and implement SSO and rostering integrations utilizing SAML, OAuth 2.0, OpenID Connect, LTI 1.3, OneRoster, and Ed-Fi.

• Align partner requirements with ClassLink’s capabilities and suggest secure, scalable integration strategies.

• Diagnose issues related to authentication, authorization, rostering, API, and data exchange by utilizing logs, API tools, documentation, and structured testing methodologies.

• Foster and manage technical relationships with partner development and implementation teams.

• Simplify technical concepts for non-technical audiences and oversee communications with partners.

• Work together with Partner Relationship Managers, Product Support, Connections, Product, and Engineering teams to address technical requirements and escalations.

• Develop and maintain technical documentation, implementation guides, troubleshooting resources, and internal knowledge articles.

• Monitor integration work, risks, decisions, and deliverables using Salesforce, Linear, or similar platforms.

• Identify recurring integration challenges and propose enhancements to processes, documentation, tools, APIs, and product capabilities.

• Utilize agentic development tools and AI-assisted coding workflows to prototype integrations, create internal utilities, and automate technical tasks.

• Analyze partner, product, integration, and operational data through spreadsheets, SQL, visualization tools, or scripting languages.

• Create financial models and business cases that evaluate implementation efforts, service costs, ROI, revenue potential, and associated trade-offs.

• Keep up-to-date with ClassLink products, identity and interoperability standards, security practices, and the broader education technology ecosystem.

⛳️ Requirements

• A bachelor's degree in computer science, information technology, engineering, or a related field, or equivalent practical experience.

• A minimum of four years of experience in solutions engineering, technical consulting, systems integration, implementation, or a similar technical role.

• Practical experience with web APIs and common data formats, such as REST, JSON, and CSV.

• Proven experience with AI-assisted development or agentic tools to create, test, or enhance scripts, automations, prototypes, or technical workflows.

• Proficient in analyzing structured data using advanced spreadsheet functions, SQL, business intelligence tools, Python, JavaScript, or similar methods.

• Familiarity with identity and access management concepts and protocols, including SAML, OAuth 2.0, and OpenID Connect.

• Capability to troubleshoot complex technical issues across various systems and drive them to resolution with minimal supervision.

• Experience in gathering technical requirements and converting them into an implementation plan or solution design.

• Excellent written and verbal communication skills, including the ability to convey technical concepts to both technical and non-technical audiences.

• Strong organizational and project ownership skills, with the ability to manage multiple partner integrations and priorities simultaneously.

• Preferred: experience in education technology, K-12 data systems, identity platforms, SIS, LMS, or application rostering.

• Preferred: capacity to build and explain practical financial models or business cases.

• Preferred: familiarity with OneRoster, Ed-Fi, LTI 1.3, and education data privacy and security practices.

• Preferred: experience utilizing API testing and diagnostic tools, reviewing logs, and collaborating with partner developers.

• Preferred: experience in creating AI-enabled automations or multi-step agentic workflows.

• Preferred: experience with data visualization, operational reporting, forecasting, pricing analysis, or ROI modeling.

• Preferred: familiarity with Salesforce, Linear, or similar platforms.

• Preferred: relevant certifications in cloud, identity, security, API, or interoperability.

• Willingness to travel up to 25% of the time.

🏝️ Benefits

• 4+ weeks of vacation.

• 13+ paid holidays.

• 12 weeks of fully paid parental leave for all parents.

• 401(k) plan with a 0.5:1 company match.

• Medical, dental, and vision insurance plans.

• Company-paid life, short-term disability, and long-term disability insurance.

• Optional supplemental life, accident, and pet insurance.

• Paid volunteer days through ClassLink Cares.

• Tuition reimbursement for continued education.

• Coaching and internal programs that support career and personal growth.

• Annual company retreats and team events.