Partner Services Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee implementations led by partners from the solution design phase to go-live, managing aspects such as scope, timelines, risks, dependencies, and contingency plans.

• Provide comprehensive status reporting across both Bloomreach and partner organizations, while effectively escalating and addressing risks.

• Hold partners and internal stakeholders accountable for their commitments and the accuracy of project data.

• Enable system integrator partners by guiding them on Bloomreach delivery processes and best practices.

• Collaborate with Solutions Consulting, Product, Product Marketing, and Professional Services to enhance technical enablement.

• Identify opportunities for partner-managed services that can enhance customer adoption, outcomes, and return on investment for the platform.

• Build long-term partnerships and serve as a trusted advisor within Bloomreach.

• Collaborate with Customer Success, Account Management, Sales, Solutions Consulting, and Professional Services to promote the Partner First initiative.

• Share best practices and platform updates with both partners and customers.

• Maintain precise records of delivery, commercial activities, and partner performance for forecasting, billing, governance, and ongoing improvement.

• Analyze delivery and benchmarking data to spot trends, enhance partner performance, and provide insights to stakeholders.

• Drive quicker time to live, high levels of customer and partner satisfaction, consistent partner delivery, growth in managed services, and predictable delivery.

⛳️ Requirements

• Experience in a customer-facing role within a SaaS environment, particularly in collaboration with partners or within a systems integrator agency.

• Strong project management experience, including familiarity with agile methodologies and related tools.

• Hands-on experience utilizing AI tools to enhance efficiency or service quality.

• Proven capacity to enable stakeholders regarding processes and best practices.

• Exceptional presentation and relationship-building skills, with the confidence to engage stakeholders at all levels.

• Customer and partner-focused mindset in a dynamic technology company.

• Self-organized and independent, with the ability to navigate through ambiguity.

• A strong desire to continue developing skills and advancing professionally.

• Native or professional proficiency in English.

• Willingness to travel across Europe.

• Nice to have: 2–3+ years of experience in consulting or customer success within SaaS, ideally in e-commerce, marketing automation, or data-driven sectors.

• Nice to have: Ability to interpret benchmarking data and convert it into clear insights for stakeholders.

• Nice to have: Familiarity with AI technologies such as large language models and marketing cloud platforms, data ingestion methods, and marketing automation tools.

• Nice to have: Multilingual proficiency in French, Spanish, and/or Italian.

🏝️ Benefits

• Flexible working hours.

• Virtual-first work environment with Bloomreach hubs across three continents.

• Company events.

• 5 paid days off for volunteering.

• People Development Program along with personal development workshops.

• Support from communication coaches.

• Leader Development Program including feedback, coaching, and follow-up check-ins.

• Annual professional education budget of $1,500 for books, courses, and certifications.

• Employee Assistance Program offering access to counselors.

• Subscription to the Calm sleep and meditation app.

• An additional DisConnect day off each quarter.

• Opportunities for sports, yoga, and meditation.

• Extended parental leave of up to 26 calendar weeks for Primary Caregivers.

• Restricted Stock Units or Stock Options, based on role, seniority, and location.

• Company performance bonus.

• Employee referral bonus of up to $3,000.

• Rewards and celebrations for work anniversaries.